Shipping & Returns
The electronic shop of online commercial transaction of services and products (www.aishadiri.com) is created by the company under the name “ CHRYSOULA SOFOU”, uses CHRY-SOUL-A-SOFOU as trademark, resides in Athens and is legally represented, the Tax Registration Number is 125695163 and answers to the Tax Office in Athens, uses an email address (email@example.com) and a telephone service line: +30 2130338569 and will be referred as “Chrysoula Sofou” below. The present internet website has been created by the above company to offer instant notice to the consumers about its products, enabling them to make long distance online orders and also giving the ability of interactive communication between visitors, users, customers (below “users/customers”) and Chrysoula Sofou through comments and preference externalisation in certain kinds, using the services of social media. With the general terms of the present contract the company wishes to declare in the most clear, definite and comprehensible way according to the principle of good faith and the restrictions of all legal transactions, the terms and conditions under which it operates, as stated on the Legislation 2251/1994 regarding “Consumer Protection” and specifically the restrictions about long distance commercial transactions.
Each user/customer to enter and use the services of the electronic shop is considered to agree and accept unconditionaly the below terms, which are completely contractual with the current European and Greek Law. The user’s/customer’s or third parties non compliance with the legislation leads to the abrogation of all responsibility on behalf of Chrysoula Sofou regarding any eroded natural or legal persons. The user/customer recognizes the right of Chrysoula Sofou to alter the restrictions on the present terms, as long as they do not refer to any legally binding obligations or affect accomplished facts.
The user/customer who visits Chrysoula Sofou accepts to have read the present terms, agrees with them and is obliged to abide by them, in the context of the contract regarding their acceptance, as well as in the context of one’s general obligation to comply with the law. In the case a user/customer does not agree with these terms, he/she is obliged not to have any transactions with Chrysoula Sofou.
3. Provided Information and Products
Chrysoula Sofou is commited to the quality, plenitude and accuracy of the information, which are stated on the website www.aishadiri.com, regarding the precise displayed details, as well as the services that the electronic store provides. The company, in the context of good faith, is not responsible or bound to any errors which come as a result of misrecording the electronic data in the shop.
4. Responsibility Limitation
Chrysoula Sofou is not responsible towards the users/customers for any damages that may be caused during the execution or not of an order (except for the case of product withdrawal – return – replacement).
Chrysoula Sofou provides the content (e.g. information, names, photos, images etc), the products and the services wich are displayed on the website “exactly as they are”.
Chrysoula Sofou is not responsible under no conditions for any demands of legal or civil or/and penal nature, or any damage (positive, specified or deposited which indicatively and not restrictively, seperately and/or accumulatively consists in loss of profits, facts, financial award etc) by visitors/users/customers or third parties of the website due to a reason related to the function or not and/or the use of the website and/or inability in provided services and/or provided information and/or any non permitted interventions of thirds in products and/or information displayed on the website.
5. Intellectual Rights Reserved
The entire content of Chrysoula Sofou, including trademark, signs, images, graphics, photos, texts etc. constitute original intellectual creation of “CHRYSOULA SOFOU” firm, and as such they are protected under the relevant restrictions of Greek Law, European Law and International Legislations. Any act of replication, transfer or use of the content for commercial purposes or public deception regarding the original provider of the website’s content is prohibited. Any act of reproduction, republication, uploading, report, dissemination or transmission or any other use of the content in any which way or means for commercial or any otherpurposes with the prior written consent of “CHRYSOULA SOFOU” or any other beneficiary of the copyrights is permitted. Names, images, logotypes and trademarks, which represent Chrysoula Sofou or third parties, as well as products or services, constitute exclusive signs of “CHRYSOULA SOFOU” or third parties and as such they are protected under the relevant restrictions concerning trademarks. Their appearance on Chrysoula Sofou website should not be considered as transmission or conveyance of use.
6. Personal Data and Electronic Transactions Security
We would like to inform you that in order to commence our between transactions some of your personal data are necessary. These personal data are asked in the context of the function of this electronic shop and therefore we are bound to respect them. The present website consistents with the provisions of Law 2472/1997 regarding the “Protection of an individual from processing personal data” and Law 3471/2006 regarding the “Protection of personal data and privacy in electronic communications”.
Information that have been willingly provided by the visitors/users of the present website, are used by the shop in order to achieve direct communication, best service and order execution. The shop does not distribute not transfers to any other third person (natural or legal), who is not related to the Firm in any way the information of the visitors/users, with the exception of certain provisions of the legislation regarding the authorities.
The present website is designed in such a way, so that the provision of personal data of the visitors/users is only necessary when it comes to ordering products, signing in the website or communicate with the manager using electronic mail. In any other case,the users are able to visit the website without revealing their identity.
The requested data are as stated: first and last name, address, city, country, phone number, e-mail address, credit card number (as long as credit card charge is sellected). The above are also necessary for tax vouchers, which are kept in the financial archive.
Security in transactions between Chrysoula Sofou and users/customers is achieved in the following ways:
7. User/customer Recognition Codes
The codes that are used for the user/customer recognition are two: the Sign In Code (Username) and the Personal Secret Security Code (Password), which each time they are registered the user/customer is provided his/her personal data with maximum security. The password may be altered by the user/customer for safety reasons. The user/customer has exclusive access in the account using the above codes and is the only one responsible to keep them secret to any third persons. In the case of loss or leak, the user/customer should immediately notify Chrysoula Sofou, or else Chrysoula Sofou cannot be considered responsible for the use of the password by a non authorized person. Chrysoula Sofou in no way reveals or publicizes personal data and information which users/customers confide to the website. Personal data which a user/customer distributes to Chrysoula Sofou, when registering to the website are strictly used for transactions execution. All information are encrypted and kept safely.
8. Controlled Access (firewall)
The access to Chrysoula Sofou systems is controlled by a firewall (controlled access application), which allows the use of certain services by users/customers, while prohibiting the access to systems and database with Chrysoula Sofou classified information.
All electronic transactions which are carried out through the electronic shop and specifically transactions which include sensitive personal data (credit card numbers, users data etc) are safely used online.
The encrypted access and safe data use and electronic transactions are ensured so all transactions regarding credit card use are protected.
10. Links to Other Websites
Chrysoula Sofou provides links to other websites, which are controlled by third parties (natural or legal persons) and not by Chrysoula Sofou. In no case is the manager of the present internet website responsible for the personal data protection terms which these websites follow.
11. Online Orders
The user/customer of this website is able to proceed to long distance online product orders, according to the Greek Civil Code and the terms and order procedure of the present website.
The user/customer should provide Chrysoula Sofou the following personal information:
First & Last Name
Address, City, Postal Code, Country
Phone Number – E-mail
12. Order Procedure
During the purchase and execution of the order, the user/customer is directed step by step to the automatic system suggestions. The order will be filed. When the order is completed, the user/customer will be notified with an e-mail about verifying the order delivery. Chrysoula Sofou also has the right to communicate with the user/customer by telephone to verify the order. Chrysoula Sofou is obligated to restore a possible error during the execution of the order, in the event that Chrysoula Sofou is responsible for it. Chrysoula Sofou will send informative electronic mail to the user/customer, including the details on the progress of the order.
13. Product Prices
The labelled prices on the products include all legal taxes and the shop has the right to adjust the prices at will. The labelled prices do not include shipping fees. The total cost (including shipping fees) is confirmed while completing the order. These prices refer to the stock availability and the shop has the right to adjust the prices.
14. Complaint Submission
In the occasion that the user/customer was not satisfied with the execution of the order or for any other reason regarding Chrysoula Sofou, he/she has the right to contact via e-mail, within ten (10) days since the problem occurred. Chrysoula Sofou will study the complaint and respond to the user/customer within ten (10) days, maintaining the right to ask for clarifications to settle the issue.
15. Newsletter mailing to the user/customer
The user/customer of the website may receive Chrysoula Sofou newsletter via e-mail, by submitting his/her name and e-mail address.
16. Contacting Chrysoula Sofou
The user/customer of the website may contact Chrysoula Sofou via e-mail, using the relevant application that is adjusted to the “Contact Us” webpage, by filling in the special communicating form.
A cookie is a small piece of data sent from a website and stored in a user’s web browser while the user is browsing that website. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user’s previous activity. Cookies were designed to be a reliable mechanism for websites to remember stateful or to record the user’s browsing activity. They do not cause any damages to the computers or to the records that are saved to them and each time the user exits the website they are automatically deleted.
It is clarified that it is up to the user to choose whether or not he/she wishes to let the browser accept new cookies, or have the browser notify the user each timea cookie is about to be stored in the hard drive.
18. Current Laws – Jurisdiction
The current contract is governed by the European and Greek Laws, especially the legislations that settle issues involving electronic trade, long distance sales, intellectual rights protection and consumers protection.